Partner Order Status

Check Order Status

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How do I search?

Select the "View Orders and Quotes" transaction from the drop down menu in the Select Transaction window.

The status will default to display both Open and Completed purchase orders; if necessary click the Status drop down to view only Open purchase orders. The default Search By will return the purchase orders from the Last 30 days. In addition to the Last 30 days, other advanced search criteria can be selected from the Search By drop down menu.

  • Month - if this option is selected you must then select which of the last twelve (12) months you wish to search on.
  • Purchase Order # - enter the customer Purchase Order # in the "Document Number" text box.
  • NIBCO Sales Order # - enter the NIBCO Sales Order # in the "Document Number" text box.
  • NIBCO Quote # - enter the NIBCO Quote # in the "Document Number" text box.
  • NIBCO Invoice # - enter the NIBCO Invoice # in the "Document Number" text box.
  • NIBCO Delivery # - enter the NIBCO Delivery # in the "Document Number" text box.

After all search criteria have been entered, click the [go] button to conduct the search. The search results will be returned in the main window with the Orders listed. To view Quotes, select the Quotes tab of the results table.

Add to Cart to add all lines items of the order or quote; click the Add to Cart icon.

Delivery Details to view the complete delivery details for an order; click the Delivery # of the order.

Track My Order to track the delivery status of your order; click the Carrier name in the View Orders and Quotes table. By clicking the Carrier name you will be directed to the Carriers' website.

Download to Excel clicking this option will allow you to download the displayed Open Orders or Open Quotes list to a Microsoft Excel spreadsheet.

Request to Cancel Order Selecting this will open the Order Cancellation Request form. After completion of this form click the [go] button to submit the cancellation request to NIBCO Customer Service.



 
 
 

What is on the Order Detail page?

The top of the page will show the purchase order and the NIBCO sales order number. Each line on the sales order will be listed, with the original order quantity, the shipped quantity and the open quantity. You can see at a glance, what has shipped and what is still open. To view the delivery status of the shipped quantities, click the carrier link under the Shipping Status. Regarding any open quantities, we may not be able to fill this open quantity all on one day, so we will display each date that some of your material will be available at our warehouse. These dates are "Estimated," because we plan to have the items available at that time, and the corresponding date is when we expect to ship them. If there are no dates or quantities listed, please contact Customer Service for lead times.




How do I view items on a particular delivery?

Go to the View Orders summary page, which displays your purchase orders. From this page, click on a delivery number to view items that are tied to that particular delivery. This will take you to the Delivery Details page. This page will show you all of the items and their quantities on this delivery. It will also show you the corresponding NIBCO sales order number and the shipping point and ship date for the delivery. If there is not a ship date at the top of the page, then this delivery has not shipped yet. To see when it is scheduled to ship, simply go back to Sales Order Summary and click on the sales order number. You will see the Item Detail page where you can click on individual items to see when they are scheduled to ship.


How do I view open orders and quotes?

You can also view all OPEN ORDERS and QUOTES for your company or individual location. We will show you this list and display the specific items, open quantities and expected ship dates. Simply select the "View Orders & Quotes" transaction from the drop down menu in the Select Transaction window. This will open the View Orders & Quote selection menus, in the "Status" drop down, select Open, and click [go]. This will take you to the Open Orders and Quotes Summary Page, which will show you all of the orders and quotes that NIBCO shows open for your entire hierarchy. If you logged in under an individual branch, or you don't belong to a hierarchy of customers, you will be able to view all of the open orders for your individual location. To see the specific items, quantities and dates on a particular order, click on the Sales Order or Quote number. This will take you to the Open Order Detail page. You can export both of these lists to Excel by clicking the Download to Excel link.