Partner FAQs

Partner Frequently Asked Questions

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Is NIBCOpartner.com a secure site?

We use 128 bit encryption on our secure site and is the same requirement that many of the on line banking and financial services require.

You should also see a padlock icon on the status bar of the browser.


 

What is a valid userd ID?

Under the "Security" link you have the freedom to create user ids for your account; which fit in the following guidelines:
  • Maximum size = 12 characters
  • No special characters (example: ! @ * ' :).
  • You can use a combination of letters and numbers, or
  • You can use all letters, or
  • You can use all numbers.
  • Your user id is NOT case sensitive. You can save the ID in lower case and then type it in upper case (or vice versa) , and it will still work.


 
 
 

What are the rules for creating a password?

You are free to choose your own password within these guidelines:
  • Password length must be exactly 8.
  • Your password should not contain the following sequences: pass, PASS, sap, SAP. Other strings that you cannot use are days of the week, months of the year, and common industry terms.
  • Password cannot begin with a "?" or "!".
  • Password must contain at least one character from each of the following categories:
    • 1 numeric digit
    • 1 lowercase character
    • 1 special character (i.e.!"@ $%&/()=?'`*+~#-_.,;:{[]}>|^)
    • Space is considered a special character and can be used
  • Password cannot begin with three of the same letter, character, etc.
  • The 1st three characters must NOT be the same as any three consecutive characters of the User ID. For example, if "MYUSERID" is your user ID, you cannot use "SERVICE" for your password, because "SER" appears in the user ID, and they are first three letters of the password.
  • Your password IS case sensitive. You must type the password in the same case that you created it.


 
 
 

How do I change my password?

At the top any page, you will see the word "My Account" on the header. Simply click on "My Account" to begin the process of changing your password.
  1. Type in your Current Password.
  2. Hit Tab and type in your new password.
  3. Hit Tab again and type in your new password again.
  4. Hit the "go" button. Your new password is now active.


 
 
 

Do I have to change my password?

No, changing your password is not required, however, we do recommend changing your password periodically to ensure high levels of security.


 
 
 

How often can I change my password?

You can change your password once a day.


 
 
 

What should I do if I forget my password?

If you forget your password, please call NIBCO customer service. A customer service representative will ask you for your user ID and your unique identifier. (You enter your unique identifier when you set up a new user ID - your birthday minus month and year.) The representative will then reset your password. Make sure to log back into NIBCOpartner right away, because when you use the new password to log into NIBCOpartner you will be taken directly to the Change Password page. Here you can enter a new password that only you will know.


 
 
 

Can I use the auto save feature and save my password so that it will always be there when I log in?

NIBCO recommends that you do NOT autosave your NIBCOpartner password. To turn this functionality off, go to Tools>Internet Options>Content. Next, go to Personal Information area and click the AutoComplete button. Remove the check out of the box for "User names and passwords on form" and "Prompt me to save passwords." If you do want to save it, and you get an "Invalid Password" message when you attempt to log on, then try typing over the saved password.  That is, type over the ***** in your password field. You may get a warning message which states that this password is not the same as the saved password and do you want to save it? Just click "Yes" and continue. You should be able to get right to the NIBCOpartner Home page.



 
 
 

Are there any browser requirements for using NIBCOpartner.com?

Your browser must be Microsoft Internet Explorer 6.0 or higher.


     
     
     

    What things should I consider when I am using Microsoft Internet Explorer 7.0 and higher?

    • JavaScript and cookies must be enabled.
      • Select "Internet Options" from the Tools menu.
      • Click on the "Privacy" tab.
      • Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
      • Click "OK".
    • The browser should support 128 bit encryption.
    • We recommend that you clear your browser of temporary Internet files at least once each week.To clear your cache:

      1 .

      On the Internet Explorer 7 Tools menu, click Internet Options. The Internet Options box should open to the General tab.

      2.

      On the General tab, in the Browsing History section, click the Delete button. This will delete all the files that are currently stored in your cache.



     
     

    What is a URL?

    URL stands for "Uniform Resource Locator." It is the location of a document on the Internet. In everyday language it stands for a web address. For example www.NIBCOpartner.com is NIBCO's URL for our partners to do business with us over the web. Another example is www.nibco.com, which is a place for anyone to come and view information about NIBCO and what services we provide.


     
     
     

    Are there any monitor requirements?

    Your monitor should be set to 1024x764 resolution. We recommend that you set your colors to "Highest" (32 bit).


     
     
     

    When I get to the NIBCOpartner home page and click one of the applications, I get an error that says "User session has timed out." Why?

    Make sure that your cookies are enabled. If you are using Microsoft Internet Explorer 6 or higher go toView > Internet Options. Cick on the Privacy tab. Then click on the Advanced button. (1) Check the Override automatic cookie handling box, (2) Click on the Accept radio buttons for First-party Cookies and Third-party Cookies, (3) Check the Always allow sessions cookies box, (4) Click OK.Even with cookies enabled, for security reasons, you will receive the "User session has timed out" error message after 2 hours of inactivity.


     
     
     

    How do I print pages on NIBCOpartner?

    • Several of the pages on NIBCOPartner have a printer icon located at the top of the page, simply click this button to print the current page. If a print icon is not present and you wish you print the current page, click the print button in the toolbar of your internet browser.


     
     

    Is the information on NIBCOpartner current?

    To put it simply, Yes. The inventory levels, the prices, the sales dollars, the invoices and all other information posted on NIBCOpartner is real time. We do not batch information to the web, and none of the information is manually posted onto the web site. All information is updated instantly and automatically by directly interfacing with our back office software. Therefore, the inventory availability that you see is valid for that moment in time that you see it. The same is true for order status. If you place a next day air order in the morning, you can check the shipping status of that order later the same day. As soon as our distribution center ships your product the carrier and tracking information is displayed onto the web.


     
     
     

    What happens to my order when I place it on NIBCOpartner?

    When you enter an order through NIBCOpartner.com, your order goes directly into our system. There is no manual intervention by anyone within NIBCO to get the order into our system. The order automatically becomes visible to our Distribution Centers to pick, pack and ship. This means that we could be picking your order the minute after you submit it. So when you push the "Submit Your Order" button, be sure that you have ordered the items that you want, because no one will verify the items and quantities until you do when a freight carrier delivers it to your desired location.

     
     

    How do I view items on a particular delivery?

    Go to Order Status. Pull up your purchase orders. For more information on displaying your purchase order see "View Orders and Quotes" help. When you bring up your purchase orders you will be at the Sales Order Summary Page. From here click on a delivery number to view items that are tied to that particular delivery. This will take you to the Delivery Details page. This page will show you all of the items and their quantities on this delivery. It will also show you the corresponding NIBCO sales order number and the shipping point and ship date for the delivery. If there is not a ship date at the top of the page, then this delivery has not shipped yet. To see when it is scheduled to ship, simply go back to Sales Order Summary and click on the sales order number. You will see the Item Detail page where you can click on individual items to see when they are scheduled to ship.

     


    How do I view open orders and quotes?

    You can also view all OPEN ORDERS and QUOTES for your company or individual location. We will show you this list and display the specific items, open quantities and expected ship dates. Simply select the "View Orders & Quotes" transaction from the drop down menu in the Select Transaction window. This will open the View Orders & Quote selection menus, enter the desired search criteria, and click [go]. This will take you to the Open Orders and Quotes Summary Page, which will show you all of the orders and quotes that NIBCO shows open for your entire hierarchy. If you logged in under an individual branch, or you don't belong to a hierarchy of customers, you will be able to view all of the open orders for your individual location. To see the specific items, quantities and dates on a particular order, click on the Sales Order or Quote number. This will take you to the Open Order Detail page. You can export both of these lists to Excel by clicking the Download to Excel link.


     


    How do I use Customer Search?

    If you are at a headquarters location you can search for a particular branch by clicking the "Change" link in the top navigational toolbar. After selecting this, you will be taken to the "Select Customer Number" screen. You may select the particular branch from the displayed list or use the Advanced Search options on the left. Here you will see several searchable fields. In each of them you can type the entire set of words or numbers that you are looking for. For example, in the ZIP field you can type the 5 digit zip code of the branch you are looking for; or in the Customer Name field, you can type the entire name of the branch that you are looking for. But if you only know the first few letters or the first few numbers you can type those in and hit the asterisk (shift + 8 on your keyboard). The asterisk (*) is a wildcard, and it will find all branches that have the first few characters or numbers you typed. When you hit [go] you will get a list of all the branches that match the criteria you typed with the main hierarchy account displayed at the top of the listing.